The present general conditions govern the sale of products and the provision of services by Álvarez Riveira, S.L., hereinafter referred to as "Álvarez Riveira".

The complete identifying data of the company is available in the Aviso Legal of this website.

These conditions will apply to purchases made in the online store and to orders, quotes, proforma invoices, contracts, repair orders, and services accepted via email, phone, WhatsApp, in person, or by any other means accepted by Álvarez Riveira.

They will apply to both consumers and businesses, self-employed individuals and professionals, as well as to sales made in Spain, the European Union, and third countries.

When the customer has the legal status of a consumer or user, the mandatory rights recognised by consumer legislation will be respected in all cases.

1. Products and services

Álvarez Riveira markets, among other products:

• Marine and industrial engines.
• Generator sets.
• Spare parts, accessories and consumables.
• New, used or refurbished equipment.
• Products manufactured, machined or configured to order.

It also provides diagnostic, repair, maintenance, installation, programming, commissioning, and technical assistance services.

The characteristics applicable to each product or service will be those indicated in the corresponding data sheet, quotation, pro forma invoice, order, contract, or technical documentation from the manufacturer.

The photographs, diagrams, colours, packaging, and graphic representations may be indicative. Manufacturers may introduce modifications to design, presentation, or packaging that do not substantially affect the function or application of the product.

2. Identification and compatibility of spare parts

The compatibility of a spare part or component may depend on factors such as:

• Brand and model.
• Serial number.
• Manufacture date or range.
• Power and version.
• Engine or equipment configuration.
• Reduction relationship.
• Voltage.
• Measurements, connections or diameters.
• Substitutions made by the manufacturer.

The customer must provide complete, accurate, and up-to-date information to identify the product.

Álvarez Riveira may request the serial number, specification plate, old reference, photographs, measurements, or any other technical data necessary before processing the order.

The indication of a brand or model does not imply that the product is compatible with all its versions or serial numbers.

Álvarez Riveira shall not be liable for incompatibilities arising from incorrect, incomplete, or outdated data provided by the client, unless it has expressly assumed technical identification and the error is directly attributable to its actions.

The customer or installer must verify that the product received corresponds to the intended application before installing, connecting, programming, or putting it into operation.

3. Quotations, orders and acceptance

The quotes and proforma invoices are for informational purposes and are subject to availability, technical review, and validity period.

They do not, by themselves, imply the definitive acceptance of the order or the reservation of goods.

The order will be considered accepted when:

1. The client has accepted the quote, proforma invoice, order, or terms of purchase.
2. The payment, advance or guarantee requested has been received.
3. Álvarez Riveira has confirmed the order or expressly initiated its processing.

In online shopping, the automatic receipt of the order does not necessarily imply its final acceptance.

Álvarez Riveira may reject, suspend or cancel an order for:

• Unavailability.
• Inability to supply.
• Manifest error in price, reference or description.
• Failure to pay or credit coverage.
• Previous unpaid amounts.
• Risk of fraud.
• Insufficient technical information.
• Restrictions of the manufacturer, supplier or carrier.
• Legal, customs or trade restrictions.
• Any other objective and justified cause.

When an already paid order cannot be accepted or supplied, the corresponding amounts for the unsupplied part will be refunded.

The specific conditions included in a quotation, order, contract, repair order, or manufacturer's warranty shall prevail over these general conditions regarding the aspects expressly regulated.

4. Order Cancellation

4.1 Consumers

The consumer may request cancellation before dispatch, provided that the order can still be stopped and it is not a personalised product, manufactured or prepared according to their specifications.

Once the product has been received, the right of withdrawal will apply when legally appropriate.

4.2 Companies, self-employed individuals and professionals

Accepted and processed orders from professional customers cannot be unilaterally cancelled.

Any cancellation must be authorised in advance and in writing by Álvarez Riveira.

Costs that have already been incurred may be passed on, including factory orders, transportation, handling, programming, machining, manufacturing, materials purchased, customs expenses, and other non-recoverable costs.

5. Prices and taxes

The applicable prices will be those indicated in the online store, quotation, proforma invoice, order, or accepted contract.

The treatment of taxes will depend on the destination country, the client's tax status, and the applicable regulations.

Unless expressly stated otherwise, the prices will not include:

• Transport and insurance.
• Installation and commissioning.
• Labour.
• Travel and allowances.
• Grounding, cranes or auxiliary means.
• Customs duties and charges.
• Import duties or taxes.
• Approvals, inspections or certifications.
• Expenses incurred in the destination country.

In the event of a manifest error in the price, reference, or description, Álvarez Riveira will inform the customer and offer them the option to proceed with the corrected terms or to cancel the order with a refund of the amounts paid.

6. Payment methods and conditions

The payment terms will be as indicated in the online store, quotation, proforma invoice, order, or contract.

Álvarez Riveira may request payment by card, bank transfer, advance payment, partial advance, cash payment, guarantee or other accepted security.

The granting of deferred payment will be subject to risk analysis and, where applicable, to the coverage provided by Solunion or by the credit insurer with which Álvarez Riveira works.

The granting of credit in previous transactions does not obligate its maintenance in subsequent orders.

Professional defaults

In transactions with companies, self-employed individuals and professionals, non-payment will allow Álvarez Riveira:

• Apply the applicable late payment interest.
• Claim the legally recoverable collection costs.
• Suspending orders, deliveries or pending services.
• Require advance payment for future orders.
• Review or cancel the granted credit conditions.
• To claim the outstanding amounts through judicial or extrajudicial means.

In transactions with consumers, only legally permitted interest and charges will apply.

Álvarez Riveira may request payment by card, bank transfer, advance payment, partial advance, cash payment, guarantee or other accepted security.

The granting of deferred payment will be subject to risk analysis and, where applicable, to the coverage provided by Solunion or by the credit insurer with which Álvarez Riveira works.

The granting of credit in previous transactions does not obligate its maintenance in subsequent orders.

7. Availability and delivery times

The products may be available in stock, in external warehouses, on order, pending manufacture or import, or subject to the manufacturer's availability.

The delivery times will be estimated, unless Álvarez Riveira has expressly accepted a date in writing as essential.

The deadline will begin when:

• The order has been accepted.
• The requested payment or deposit has been received.
• The client has provided the necessary technical, tax, and logistical information.
• The corresponding specifications or configurations have been approved.

When an order includes products with different availability, partial deliveries may be made.

Álvarez Riveira shall not be liable for delays caused by manufacturers, suppliers, carriers, customs, lack of supplies, strikes, storms, administrative restrictions, lack of information or payment from the customer, force majeure or other circumstances beyond its reasonable control.

When the supply becomes definitively impossible, the affected part may be cancelled and the corresponding amounts will be refunded.

In sales to consumers, the deadlines and mandatory rights established by the applicable regulations will be respected.

8. Transport and receipt of goods

The method, cost, and conditions of transport will be as indicated in the order, quotation, proforma invoice, or contract.

When an Incoterm is used, the Incoterms® 2020 version will apply, unless stated otherwise. No Incoterm will be automatically understood to apply if it is not expressly stated in the order documentation.

8.1 Professional clients

In transactions with companies, self-employed individuals, and professionals, the risk will be transferred according to the agreed delivery terms.

When there is no specific condition and the goods are handed over to a carrier for shipment, the risk will pass to the professional customer from the moment of delivery to the first carrier.

When Álvarez Riveira has contracted the transport, he will be able to assist in the claim against the carrier without this necessarily implying the assumption of risk.

8.2 Consumers

When Álvarez Riveira arranges the transport, the risk will transfer when the consumer, or an authorised third party other than the carrier, materially receives the goods.

8.3 Inspection of the packages

The customer must check at the time of delivery:

• Number of packages.
• External condition of the packaging.
• Dents, breaks, moisture or signs of handling.
• Possible visible faults.

Visible damages must be specifically noted on the carrier's delivery note and communicated to Álvarez Riveira as soon as possible.

The customer must retain the packaging, labels, and protections, and provide photographs of the package and the affected product.

The generic indication "pending review" may not be sufficient to substantiate visible external damage to the carrier.

9. International sales

Álvarez Riveira will be able to make sales to Spain, other countries in the European Union, and third countries, provided that the product can be legally supplied to the indicated destination.

Unless expressly agreed otherwise, the client shall be responsible for:

• Act as importer or consignee.
• Obtain the necessary licences or permits.
• Process the import clearance.
• Pay taxes, duties and fees.
• Comply with local technical and certification regulations.
• Check that the product can be legally installed and used.
• Provide valid tax and customs documentation.

Álvarez Riveira may reject or suspend operations subject to sanctions, embargoes, export restrictions, or trade controls.

When the recipient refuses the goods, does not process the import, or does not pay the charges required at destination, the costs of transport, storage, customs management, return, re-shipment, destruction, or abandonment incurred will be borne by the customer, unless the incident is attributable to Álvarez Riveira.

10. Returns and right of withdrawal

The complete conditions applicable to returns, refunds, and the exercise of the right of withdrawal are set out in the Returns Policy published on this website, which forms part of these terms and conditions.

10.1. Consumers

Consumers who make a distance purchase will be able to exercise the legal right of withdrawal within 14 calendar days following receipt, except for the legally provided exceptions.

The direct cost of the return will be borne by the consumer, unless the product is incorrect, defective or not as described, or if it is legally the responsibility of Álvarez Riveira to cover it.

10.2. Companies, self-employed individuals and professionals

Professional customers do not have an automatic right of return, except in cases of defect, lack of conformity, supply error, or express agreement.

Commercial returns must be requested within 14 calendar days following receipt and must be authorised in advance and in writing.

The application must indicate:

• Order or invoice number.
• Reference and quantity.
• Reason for the return.
• Condition of the product and packaging.

The initial authorisation does not imply final acceptance. The product will be inspected upon receipt and must be unused, uninstalled, unassembled, unconnected, unprogrammed, or unhandled, complete and with its packaging, accessories, documentation, labels, and original seals.

Álvarez Riveira may refuse the return or apply a depreciation when the product or its packaging have lost value.

10.3. Orders to factory and special products

The products expressly requested from the manufacturer or supplier may only be returned when they authorise it.

Commercial returns will not be accepted for the products:

• Manufactured or customised for the customer.
• Machined, cut, modified or programmed.
• Supplied with measurements, diameters, cones, ratios or particular characteristics.
• Installed, used, connected or filled with fluids.
• Altered or inseparably integrated with other components.

In consumer purchases, requesting a product from the manufacturer does not, by itself, eliminate the right of withdrawal. The exclusion will only apply when the product is personalised, manufactured according to your specifications, or another legal exception applies.

The corresponding rights are reserved in case of defect, lack of conformity, or error attributable to Álvarez Riveira.

10.4. Professional return expenses

For accepted commercial returns, a minimum charge of 20% of the net value of the product may be applied, in addition to the manufacturer's charges and the costs of transport, collection, re-packaging, refurbishment, inspection, or depreciation.

The return transport will be organised and paid for by the customer, except in cases of supply error, recognised defective or non-conforming product, damage occurring during transport under the responsibility of Álvarez Riveira, or any other legally applicable assumption.

No deliveries with charges to be paid on delivery will be accepted without prior authorisation.

The goods will travel at the customer's expense and risk until their receipt. Physical receipt does not imply automatic acceptance of the return or refund.

11. Guarantees and exclusions

In sales to consumers, the current legal warranty will apply.

In general, Álvarez Riveira will be liable for any non-conformities that arise:

• For three years from the delivery, in new goods.
• During the agreed period for used goods, which must not be less than the legal minimum.

Where applicable, bringing into conformity through repair or replacement will be free of charge and will include the necessary costs of transport, labour, and materials.

The legal rights of the consumer may not be limited by the warranty conditions applicable to businesses and professionals.

Companies, self-employed individuals and professionals

Unless the manufacturer, estimate, invoice, contract, or product documentation specifies otherwise, the following commercial warranty periods will apply:

• New or ReCon spare parts and accessories: 12 months.
• Used parts and accessories: 60 days.
• Turbochargers: 1 month.
• Pumps, injectors and injection components: 1 month.
• General labour: 3 months.
• Labour on turbochargers and injection: 1 month.

When there is a specific warranty from the manufacturer or OEM, their terms, procedures, coverage, and limitations will apply.

The customer must report the incident before disassembling, handling, repairing, or returning the product, except in cases of urgent action necessary to prevent further damage.

Álvarez Riveira may request an invoice, reference, serial numbers, installation date, operating hours, installer details, maintenance history, diagnostic codes, photographs, videos, or the return of the part for analysis.

The receipt of a product for inspection does not imply automatic acceptance of the warranty.

When a professional warranty is recognised, Álvarez Riveira may repair, replace or refund the product, or apply the solution authorised by the manufacturer.

No costs for disassembly, assembly, relocation, grounding, crane, towing, urgent transport, immobilisation, or third-party work will be assumed without prior written authorisation.

The warranty will not cover damages related to:

• Incorrect application, assembly or installation.
• Incorrect technical data provided by the client.
• Lack of cleanliness, baiting or maintenance.
• Contamination of circuits, fuels or fluids.
• Misuse or overload.
• Handling by unqualified personnel.
• Inappropriate fluids or consumables.
• Corrosion, overheating or lack of lubrication.
• Water inlet.
• External electrical faults.
• Incorrect voltage, frequency or polarity.
• Blows, accidents, floods or unauthorised modifications.
• Normal wear.
• Continuation of operation after an alarm, leak or fault.

These exclusions will only apply when there is a relationship between the excluded cause and the claimed fault, and will not limit the mandatory rights of consumers.

12. Communications, legislation and jurisdiction

Communications regarding quotes, orders, payments, deliveries, repairs, and warranties may be made via email, phone, WhatsApp, or other means provided by the customer.

The budgets, orders, acceptances, invoices, delivery notes, emails, messages, payment receipts, and computer records may be used as evidence of the contractual relationship.

Personal data will be processed in accordance with Política de Privacidad available on the website.

The present conditions shall be governed by Spanish legislation.

In transactions involving companies, self-employed individuals, and professionals, the courts and tribunals corresponding to the registered office of Álvarez Riveira shall have jurisdiction, unless a mandatory regulation establishes another jurisdiction.

In international sales between companies or professionals, the application of the United Nations Convention on Contracts for the International Sale of Goods of 1980 is excluded, unless there is a written agreement to the contrary.

When the client is a consumer, the courts and tribunals determined by the applicable mandatory regulations will have jurisdiction. The choice of Spanish legislation will not limit the imperative rights that correspond to consumers residing in other countries.

13. Customer service, validity and update

Inquiries or complaints may be addressed to:

Álvarez Riveira, S.L.

• Polígono de Xarás, 80
• 15960 Ribeira (A Coruña)
• Email: info@alvarezriveira.com
• Telephone: +34 981 872 527

If any clause is declared wholly or partially null or unenforceable, the remainder of the conditions shall continue to be valid.

Álvarez Riveira may update these terms to adapt them to legal, technical, or commercial changes.

The applicable version will be the one in force at the time of acceptance of the order, unless a different express agreement is made between the parties.

Last updated: January 2026.